Privacy Policy

Travel Sane is operated by Bentolabs Ltd. For questions or to exercise your data rights, email hello@travel-sane.com.

• Your email address — used to sign you in via magic link. Nothing else is required to create an account.
• Booking confirmations you paste or upload— sent to Anthropic's API to extract structured trip data (dates, carriers, confirmation numbers, etc.). Both the extracted data and the original raw text you submitted are stored in your account so your timeline can be corrected or re-parsed later.
• Trip and booking records — the structured output of your parsed confirmations, stored so your timeline persists between sessions.
• Forwarded emails (Pro feature) — if you forward a booking confirmation to your personal Travel Sane address, we process the sender, subject, and message content to extract booking data, and hold it in your inbox for review until you file it into a trip or dismiss it.
• Travel documents (optional) — if you choose to upload passports, visas, insurance, or vaccination records, these are stored in a private, encrypted file store tied to your account and are never sent to Anthropic or any AI model.
• Billing information — handled entirely by Stripe. We never see or store your card details.
• Usage data— page views, device/browser type, and approximate location, via Vercel Analytics and PostHog (see Cookies & tracking below).

We use your data to provide the service: building your trip timeline, flagging missing nights and tight connections, managing your one-time purchase, and sending account-related email. We do not sell your data or share it with third parties beyond those listed below.

Travel Sane relies on the following processors. Each has its own privacy policy.

• Supabase — database and authentication (servers in Singapore)
• Anthropic — AI parsing of booking confirmations
• Stripe — payment processing
• Vercel — hosting, infrastructure, and site analytics
• Resend — transactional and marketing email delivery
• Upstash — rate-limiting infrastructure; processes IP addresses briefly to prevent abuse
• PostHog — product analytics: page views, funnel events, and first-touch campaign attribution. Servers in the EU. Booking content, emails, and other PII are never sent.
• Google Ads — if you arrive via a Travel Sane ad, we log that a signup occurred so we can measure ad performance. No booking or trip content is shared with Google.
• Meta — if you arrive via a Travel Sane ad on Facebook or Instagram, we log page views, new-account signups, and purchases so we can measure ad performance. No booking or trip content is shared with Meta.
• Calendarific — supplies public holiday data used for destination alerts; no personal data is sent to this provider.

Booking confirmation text you submit is sent to Anthropic for parsing. Do not submit documents containing information you are not comfortable sharing with a third-party AI provider.

Some of these providers may process data outside your home country, including in the United States and Singapore. Where required, we rely on standard contractual clauses or an equivalent safeguard offered by the provider.

We use a session cookie to keep you signed in. We also use PostHog (product analytics; no PII), Google Ads conversion tracking, and the Meta Pixel (to measure signups and purchases from ads we run). These are the only tracking technologies on the site — we do not run third-party ad networks or sell data to advertisers.

We send account-essential email (magic links, receipts, trip-saved confirmations) that you cannot opt out of while keeping an account. We also send occasional product email — a nudge if you haven't parsed a booking, a reminder if you're near your free limit, and a check-in if you've gone quiet — which you can opt out of at any time via the unsubscribe link in any such email.

Your trip, booking, and document data is retained for as long as your account is active. You can delete individual bookings, trips, or uploaded documents at any time from within the app. To delete your entire account and all associated data, use the “Delete account” option in Settings, or email hello@travel-sane.com.

You have the right to access, correct, export, or delete your personal data. To exercise any of these rights, email hello@travel-sane.com. If you are located in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.

If we make material changes to this policy, we will notify you by email. Continued use of the service after notice constitutes acceptance.

Questions about this policy: hello@travel-sane.com